Refund policy
RETURN & REFUND POLICY
RETURNS
WE ACCEPT RETURN REQUESTS WITHIN 30 DAYS OF THE DELIVERY DATE.
TO BE ELIGIBLE FOR A RETURN, ITEMS MUST BE:
- UNWORN AND UNWASHED;
- IN THEIR ORIGINAL CONDITION;
- WITH ALL ORIGINAL TAGS ATTACHED;
- RETURNED IN THEIR ORIGINAL PACKAGING.
TO REQUEST A RETURN, PLEASE CONTACT US AT:
RETURNS SENT WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED.
RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, EXCEPT IN THE CASE OF A DEFECTIVE PRODUCT OR AN ERROR MADE BY MAISON BODEL.
THE RETURN ADDRESS WILL BE PROVIDED AFTER YOUR RETURN REQUEST HAS BEEN REVIEWED AND APPROVED.
DAMAGED OR INCORRECT ITEMS
PLEASE INSPECT YOUR ORDER UPON DELIVERY.
IF YOUR ITEM IS DEFECTIVE, DAMAGED DURING SHIPPING, OR IF YOU HAVE RECEIVED THE WRONG PRODUCT, PLEASE CONTACT US AS SOON AS POSSIBLE AT:
INCLUDING PHOTOGRAPHS OF THE ISSUE.
WE WILL REVIEW THE SITUATION AND PROVIDE THE MOST APPROPRIATE SOLUTION, WHETHER THROUGH A REPLACEMENT, REPAIR, OR REFUND.
NON-RETURNABLE ITEMS
THE FOLLOWING ITEMS CANNOT BE RETURNED:
- MADE-TO-ORDER PIECES;
- PERSONALIZED ITEMS;
- GIFT CARDS.
ITEMS THAT HAVE BEEN WORN, WASHED, ALTERED, OR SHOW SIGNS OF USE CANNOT BE ACCEPTED FOR RETURN.
EXCHANGES
IF YOU WISH TO EXCHANGE YOUR ITEM FOR ANOTHER SIZE, PLEASE CONTACT US.
SUBJECT TO AVAILABILITY, WE WILL BE HAPPY TO PROCESS AN EXCHANGE.
IF THE REQUESTED SIZE IS NO LONGER AVAILABLE, A REFUND WILL BE ISSUED AFTER THE RETURN HAS BEEN RECEIVED AND APPROVED.
EUROPEAN UNION — RIGHT OF WITHDRAWAL
IF YOUR ORDER IS SHIPPED WITHIN THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS OF RECEIVING IT, WITHOUT PROVIDING ANY REASON.
RETURNED ITEMS MUST BE IN THEIR ORIGINAL CONDITION, WITH ALL TAGS ATTACHED AND IN THEIR ORIGINAL PACKAGING.
REFUNDS
ONCE YOUR RETURN HAS BEEN RECEIVED AND INSPECTED, YOU WILL BE NOTIFIED OF ITS APPROVAL.
IF APPROVED, YOUR REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS.
PLEASE NOTE THAT YOUR BANK OR CREDIT CARD PROVIDER MAY REQUIRE ADDITIONAL TIME TO PROCESS THE REFUND.
CONTACT
FOR ANY QUESTIONS REGARDING YOUR ORDER OR A RETURN REQUEST:
MAISON BODEL